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HELP TOPICS

We’re here for you! Call 609-989-8776, 9-5, Monday-Friday, closed New Year's Day, President’s Day, Memorial Day,
July 4th, Labor Day, Thanksgiving, Christmas Day.


   Or email: Print@Capitol-Copy.com
  Design@Capitol-Copy.com

How do I send files to Capitol Copy Service? (click to scroll down)

Concept and Consultation: Questions to Ask Yourself (click to scroll down)

 

What our customers are saying about us: Testimonials



FREQUENTLY ASKED QUESTIONS (FAQ)

Where is Capitol Copy Service? Is there parking?
How do I order online?
Can I select my order, get a price and pay on line?
What information is needed for a price quote?
Can I review printed samples and paper types?
How do I send a file that I designed myself?
What is the proofing process?
How do I pay?
How soon can I get business cards?
How do I order large posters? How long does it take?
Can you ship my order?
How do I place an ad on the Downtown Map and Guide for Trenton?

What is permit mailing and what does it cost?

Why does my printed job look different than the monitor display?

How does Capitol Copy comply with environmental concerns?

Where can I find definitions for printing technical terms?

What is the meaning of the logo for Capitol Copy?

Why does Capitol Copy Service do printing, design AND websites?


Where is Capitol Copy Service? Is there parking?

See map here. We are located across from the NJ Statehouse, the capitol building on West State Street near Willow Street. Parking is available behind our building on Capitol Place, near Willow Street. Please enter through the front of the building. There is walkway next door.



How do I order online?

Click “order” or “request a quote” There is a download of a basic helper application. You may then transmit your file or message safely and quickly. This also establishes your job account which keeps your orders on file for up to one year.


Can I select my order, get a price and pay on line?

We believe that there are far too many specifications needed to complete custom print, design or digital color order. With several machines, thousands of paper types and hundreds of imaging alternatives, we can better serve you by doing your order the best, fastest and most economical way possible. Self-service and filling out forms should not be your job, let us do that for you! We respond to quote requests quickly and let you know options available.

 

What information is needed for a price quote?

The more information, the more accurate the quote. Here are the basics:

Name of job
When needed
Number of originals or pages
Quantity
Size of finished piece
Color of paper
Type of paper, such as plain, textured, glossy etc
Weight of paper, such as copy weight (20#), cover weight (65#)
Color of image, black, one color or full color
Bindery needed, such as stapling, glue bind, GBC, folding, etc
Type of file supplied and in what program (see help section on sending files)


Can I review printed samples and paper types?

Sure, just ask.


How do I send a file that I designed myself?

See help section on sending files


What is the proofing process?

For nearly every order, there is a proof. This allows you to see an actual printed sample of the finished piece. Carefully review this proof and when you are confident that all spelling, grammar, dates, times, colors and paper type is exactly what you need, then sign the proof. Then, your order goes into production.


How do I pay?

You may pay by cash, business check or credit card. (Online credit card payments are not accepted at this time). Or, you may set up an account for monthly billing. A credit application is available here (PDF).


How soon can I get business cards?

In a rush, we can produce full color business cards in a few hours. Most orders are 2 days, black print only is 24-48 hours after proof. Raised printing orders normally take 2 days after signed proof.


How do I order large posters? How long does it take?

You may send us any document file and we will size it to the poster you need, up to 3’x5’ or more. In a rush, we can produce a mounted poster in 24 hours; most orders in 2 days.


Can you ship my order?

We ship anywhere UPS, FEDEX or the postal service delivers, and offer same day courier in the metro NY-Philadelphia-Atlantic City metro area. We even ship to foreign countries.



How do I place an ad on the Downtown Map and Guide for Trenton?

Our map is printed every three months. E-mail Ray@Capitol-Copy.com to reserve space for an ad or listing. You may send a file or we can design an ad for you; we’ll even take a photo of your location. We distribute 20,000 maps a year.



What is permit mailing and what does it cost?

To speed your direct mail piece, we offer the use of our permit imprint for first class mail. There is a fee to use the permit, usually less than $35.00 per total mailing. You pay the postage directly to the USPS. A permit saves time, and the cost of obtaining stamps or a postage meter.



Why does my printed job look different than the monitor display?

Sometimes, files print differently than when displayed. Fonts default, colors shift and dimensions change. This is most likely due to communication with a print device or missing elements of the file. Other causes are using older versions of design programs or monitors that are not calibrated. IMPORTANT !! A computer monitor displays an image with backlighting but a printed image is reflected, so the two can never be identical.

How does Capitol Copy comply with environmental concerns?

We are a small manufacturing company that is not subject to some of the environmental regulations that larger companies must comply with. However, we comply with them anyway because it makes sense and saves money! Here is a partial list of our environmental measures:

- Use of recycled paper, especially from PCW
- Use of Forest Certified paper suppliers
- Dispose of all waste paper and cardboard by a private recycler
- Treat and neutralize all processing chemicals
- Send metals and obsolete machinery to recyclers
- Return toner cartridges to manufacturer
- Operate air purifiers
- Sell used equipment and donate waste paper to charity
- Print, copy “just enough” pieces needed to reduce waste and cost


Paper is biodegradable, renewable and sustainable; paper companies employ thousands and land used for pulp production is preserved from development. Growing and harvesting trees preserves land that provides clean air, clean water, wildlife habitat and carbon storage! And, remember, computers don’t grow on trees!


Where can I find definitions for printing technical terms?

http://glossary.ippaper.com/default.asp?req=glossary/


What is the meaning of the logo for Capitol Copy?

The sunrise logo is a drawing of the stained glass window in the front of our building. It dates from 1920.

Why does Capitol Copy Service do printing, design AND websites?

Customers demanded it! Most files for printing are digital and they are transmitted by the internet. The proofing process is almost always by e-mail. And, many printed publications are also needed or
viewed on line. So, in 2005, we began to offer design and maintenance of websites as part of our services.


HELP TOPICS


How do I send files to Capitol Copy Service?


Photos and GRAPHICS: EPS, TIFF of PDF format are acceptable. Images must be at least 300 dpi or greater. When the images are less than 300 dpi, (low resolution) they become pixilated during
the imposition and plating process and will appear fuzzy when printed.

Not sure what the technical terms mean? Click here for definitions: http://www.webopedia.com/


FONTS:

Stay with widely recognized fonts--PostScript (two files for each font) or TrueType fonts (one
font) are expected, PostScript fonts are preferred. Remember a bold or italic is a different font, not a modification.


BLEEDS:

Do you want the printed piece to have an image to the edge of the paper? Well, the file should be at least 1/8" (.125) LARGER than the paper or finished desired.


SOFTWARE:

Below are common programs used for graphic design.(If you do not see your application listed below please contact our graphics department to ensure compatibility)
QuarkXpress
Adobe InDesign CS
Adobe Illustrator CS
Adobe PhotoShop CS
Adobe Illustrator
Adobe PhotoShop
Adobe Acrobat
Dreamweaver
Microsoft Word
Microsoft Office Applications
Microsoft Publisher and similar programs use restrictive templates and may cause difficulties in printing and copying, but we do accept these files.

 

PLEASE INCLUDE: Hard copy lasers of the final piece, separations and composites. Hard copy color representations are strongly recommended. Please provide a mock-up piece for all folds, perforations, scores and numbering, if applicable.


Common problems with digital files include:

10). Not enough graphics or images to meet bleed requirements.
9). Line art (logos) saved in 300 dpi grayscale format, rather than 1200 dpi bitmap format
8). Inaccurate or missing clipping paths
7). Layout for booklet set up as one double-sized page in reader spreads
6). Photos don’t fill out picture windows (i.e. a tiny gap is left between photo and border).
5). Colors specified in two different versions (PMS 202C and PMS 202U) or different color languages, like RGB and Process Color
4). Characters modified by using the style palette (bold or italic) rather than using the actual bold or italic font.
3). Digital files do not match the customers supplied laser prints or PDF’s.
2). Low resolution graphics supplied instead of high resolution files, frequently the result of copying images from a website.
1). Missing fonts.

A great way to avoid these problems is to allow us to design for you. We will make it print!

 

 


Concept and Consultation: Questions to Ask Yourself


As a starting point, we ask questions to help produce a design that you will love. Here are some things for you to ponder:


What mood do I want convey? Conservative? Free spirit? Unique? Fun? Official?

 

What colors or color scheme do I want?


What color and type of paper do I like? Plain white? Glossy? Textured?


What font is really me or truly represents my organization?


How much time do I have to get my project into production?


What is my budget? Can I order less for now or can I spend a little more to save on quantity discounts?


What are all the items I will need? Cards? Envelopes? Pdf’s?
   


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